Recovering your account if you loose Multi-factor Authentication credentials Recovering your account if you loose Multi-factor Authentication credentials

Recovering your account if you loose Multi-factor Authentication credentials

John Yerhot John Yerhot

If you are no longer able to access your TOTP application, using a recovery code is the best way to regain access to your account.

If you have lost access to both your recovery codes and the TOTP application please email support@planetscale.com a message containing the following attachments:

  • A clear photo of your government issued ID
  • A clear photo of yourself holding the ID as well as today's date and "Planetscale MFA reset" written on it. Your face must be clearly visible
  • A written message describing that you need to have MFA reset
  • The email must be sent from the same email address on the account to be recovered

After submitting the support ticket our team will review and follow up with you on next steps. We cannot guarantee we are able to restore all accounts.

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